Implementation Journeys: Lessons from the Floor
Ellen, a DC manager, piloted two platforms side by side on one aisle for four weeks. They measured scan time, exception resolution, and reconciliation speed. The winner reduced recounts by half and earned operator trust before scaling campus‑wide.
Implementation Journeys: Lessons from the Floor
Compare onboarding tools, in-app guidance, and mobile ergonomics. The best platform made tasks discoverable, reduced taps during counting, and used color cues for exceptions. Operators embraced it because the workflow respected their rhythm during hectic afternoon waves.